How to remove a professional from the service

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How to remove a professional from the service

If you need it, you can change the professional you have chosen for a continued service and choose another. Within the detail of the service, click on the name of the professional. To its right, you will see a trash can icon. Click on it to eliminate the professional and start a new process of choosing the professional.

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How to cancel a service

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How to cancel a service

You can cancel a service as long as the service has not started or has ended.

Click on “Services”
Select the service you want to cancel and enter its details.
Swipe down to the bottom of the screen, where you’ll find the cancel service button.

NOTE: Depending on the pending time until the start of the service, charges may be applied for its cancellation.

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How to see my invoices as a client

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How to see my invoices

Click “Invoices” at the bottom of the screen.
There you can see the invoices of all the services you have received.
Click on one of them to see the details of the invoice.

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How payments are made

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How payments are made

Payments for punctual/individual services

At the moment in which the request for a specific service is confirmed, a block is made on the credit card of the total amount of the service.
When the service ends, the total amount of the service is charged to the credit card.

Payments for continued services

At the moment in which the request for a continued service is confirmed, a credit card is blocked for the total amount of the first shift of the service.
For subsequent shifts, a block is made on the credit card, 24 hours before the start of the shift.
All payments are made at the end of the shift.

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How to value a professional

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How to value a professional

You will be able to review a professional’s work when the service is complete.

Once the service has been completed, open the APP and a screen will automatically appear for you to review the professional.

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How to choose a profesional

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How to choose a professional

Click on “Services”
Select the service you are interested in and enter its details.
Click on one of the service shifts.
Click the “Click here to view your candidates” button.
Here you can see the list of candidates who have applied for your service with their data and hourly rate.
Click on “Choose” when you have found the professional you want to select for your service.

NOTE: when choosing a professional, all other candidates will disappear.

When you click on “Choose” you will be redirected to a screen with the summary of the amount to pay, so you can confirm the service.

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How to see available professionals

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How to see available professionals

Click on “Services”
Select the service you are interested in and enter its details.
Click on one of the service shifts.
Click the “Click here to view your candidates” button.
Swipe left to see all available candidates.

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How to see my services as a client

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How to see my services

Click on “Services” in the navigation bar at the bottom of the screen. Here you can see the services divided into: Processing, Following and History.

Processing: the service or services that are being provided at that moment.
Following: the services you have requested for the future.
History: the services that have already finished.

NOTE: to see the details of the service, click on one of the services in the list and you will be able to see all the information.

Continued services are divided into shifts. You will be able to see all the shifts of a continuous service, accessing the detail of the service.

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How to add users

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How to add users

Services can be requested for oneself or for other people. In case you want to request a service for other people, you have the option to create as many users as you need and request services for each of them.

Click on “Profile” in the toolbar navigation at the bottom of the screen. Select the service you are interested in and enter its details.
Click on “My Users”.
Click on the “Add new user” button and fill in the form with the user’s data.

You can edit or delete your users whenever you need to. In addition, you can filter your list by the name of the users.

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How to complete profile as a client

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How to complete profile as a client

Click on “Profile” in the navigation bar at the bottom of the screen.
Click the “Edit” button at the top of the screen and fill in any empty fields.
Click on “Add card” to add a payment method. This will take you to the Stripe page to add your payment method in complete safety.

Note: you can also complete your profile when requesting the first service. The “Complete Profile” option will appear on the “Service Summary” screen.

How to remove a professional from the service